Shipping Policy

Please read carefully before placing an order

At Flore.c, each piece is handmade with care, and we do our best to prepare and ship every order as quickly as possible.

Shipping Rates

The price of our items does not include the cost of shipping unless otherwise stated.

We currently ship to Puerto Rico, the United States, and select international destinations. Shipping rates are calculated at checkout based on the destination and order.

Shipping costs for heavier items, such as coasters and trays, may vary. These items may also be excluded from free shipping promotions.

If you place two or more separate orders and we are able to combine them into one shipment, we will refund any duplicate shipping charges when applicable.

Processing & Delivery Times

Orders are generally shipped once a week.

Estimated delivery times begin once your order has been shipped and are approximate:

• Puerto Rico: approximately 3–5 business days

• United States: approximately 5–7 business days

• International orders: delivery times vary depending on the destination and carrier

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Some Flore.c pieces are made to order or available for pre-order. If your order contains an item with a specific processing time, please refer to the product description for the estimated preparation time before placing your order.

Pre-Orders & Made-to-Order Items

Some Flore.c pieces are available by pre-order or are made to order. The processing time for these items is stated in the individual product description and begins after the order is placed.

Please allow the full processing time indicated in the product description before your order is shipped. This processing period is separate from the estimated shipping and delivery time.

For example, if a product has a processing time of up to 3 weeks, your order may take up to 3 weeks to be prepared before it is shipped. The estimated shipping time begins only after the order has been shipped.

If your order includes both in-stock items and a pre-order or made-to-order item, the entire order may be held and shipped together once the pre-order item is ready, unless otherwise communicated.

By placing a pre-order, you acknowledge and agree to the processing time stated in the product description at the time of purchase.

International Orders & Customs Fees

International customers may be responsible for additional charges imposed by the destination country or shipping carrier upon delivery.

These charges may include, but are not limited to:

• Import duties

• Customs duties or tariffs

• Import taxes

• VAT or other local taxes

• Customs clearance fees

• Brokerage or handling fees charged by the shipping carrier

These fees are determined by the destination country and/or shipping carrier and are not collected, set, or controlled by Flore.c.

Important: Taxes vs. Import Duties

Any amount shown as “Taxes” at checkout refers only to taxes collected by Flore.C at the time of purchase, when applicable.

A $0.00 or €0.00 amount shown under “Taxes” does not mean that an international order is exempt from import duties, customs charges, VAT, or carrier handling fees.

Import charges may be assessed by the destination country when your package enters the country and may be collected by the shipping carrier before or upon delivery.

Before placing an international order, we recommend checking with your local customs authority to understand whether additional import charges may apply to your order.

By placing an international order, you acknowledge that any applicable import duties, customs charges, taxes, or carrier fees imposed by the destination country are separate from the amount paid to Flore.c.

Customs Delays & Unpaid Charges

Flore.C is not responsible for delays caused by customs processing or inspections.

If a package is held by customs, the customer is responsible for providing any information or documentation requested by the customs authorities or carrier.

If an international package is refused or returned because applicable customs charges were not paid, the customer may be responsible for any return shipping, customs, or other fees incurred by Flore.c.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

Flore.c is not responsible for packages that are lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, the customer will be responsible for the cost of shipping the package again.

Lost or Damaged Packages

Once an order has been shipped, it is in the possession of the shipping carrier. If your package is lost, delayed, or arrives damaged, please contact us as soon as possible so we can help you determine the appropriate next steps.

Please contact us at prflore.c@gmail.com with your order number and any relevant photos or documentation.

Returns & Exchanges

Flore.c does not accept returns or exchanges. However, if there is an issue with your order, please contact us and we will be happy to review the situation and determine how we can assist you.

For more information, please review our Refund Policy.

Contact

If you have any questions about shipping or your order, please contact us at:

Email: prflore.c@gmail.com

We are always happy to help.

Good vibes and lots of love,

Amanda
Flore.c